IT Gap Assessment

Organization Profile

How large is your IT team?

1-5 People

Small team wearing many hats

6-20 People

Some specialization emerging

21-50 People

Dedicated teams and functions

50+ People

Large IT organization

Pain Points

What keeps you up at night?

Unplanned Outages

System failures impacting the business

Security Threats

Ransomware, breaches, compliance gaps

Team Overwhelmed

Too many tickets, not enough people

Shadow IT / Sprawl

Lack of visibility into what's running

Visibility & Control

If a critical system went down right now, how quickly would you know?

When Users Complain

We find out from end users or customers

Within an Hour

Basic monitoring catches most issues

Within Minutes

Alerts fire and on-call gets notified

Before It Happens

Predictive alerts catch issues early

Visibility & Control

Do you have a complete inventory of all IT assets and who owns them?

No Central View

Scattered spreadsheets or tribal knowledge

Partial Inventory

Hardware tracked but software/cloud gaps

Good Coverage

CMDB or asset tool with most items tracked

Auto-Discovery

Real-time discovery with ownership mapped

Visibility & Control

How confident are you in your disaster recovery capabilities?

Not Confident

Backups exist but untested or incomplete

Somewhat

DR plan exists, tested occasionally

Confident

Regular DR tests with documented RTOs

Very Confident

Automated failover with proven recovery

Service Delivery

How do employees request IT help today?

Walk-ups & Emails

No formal intake process

Ticketing System

Tickets created but routing is manual

Service Catalog

Self-service portal with defined services

Automated Fulfillment

Common requests auto-resolved

Service Delivery

What percentage of your team's time goes to firefighting vs. planned work?

Mostly Firefighting

70%+ reactive, always in crisis mode

Mostly Reactive

50-70% reactive, projects slip

Balanced

30-50% reactive, projects on track

Mostly Proactive

Under 30% reactive, time for innovation

Service Delivery

How long does it take to onboard a new employee with full IT access?

A Week or More

Manual setup across many systems

2-3 Days

Mostly manual with some automation

Same Day

Automated provisioning for most apps

Day One Ready

Pre-staged before start date

Service Delivery

When someone leaves, how confident are you all access is revoked?

Not Confident

Manual process, things get missed

Somewhat

Checklist exists but not always followed

Confident

HR triggers IT process reliably

Fully Automated

HR system auto-revokes all access

Security & Risk

How do you know if someone's credentials have been compromised?

We Wouldn't Know

No visibility into suspicious logins

Basic Logs

Logs exist but rarely reviewed

Alerting in Place

SIEM or IdP alerts on anomalies

Auto-Response

Detected and blocked automatically

Security & Risk

Do you have visibility into all SaaS apps employees are using?

No Visibility

Shadow IT is likely widespread

Know the Big Ones

Major apps tracked, others unknown

Good Discovery

CASB or SSO gives decent visibility

Complete Picture

All SaaS discovered, risk-scored, governed

Security & Risk

How prepared are you for a ransomware attack?

Not Prepared

Would likely pay or suffer major loss

Basic Defenses

AV and backups but gaps exist

Well Protected

EDR, segmentation, immutable backups

Battle-Tested

Full stack, IR plan tested, can recover fast

Security & Risk

What's your approach to patch management?

Ad-hoc

Patches applied when remembered

Scheduled

Monthly patches but coverage gaps

Managed

Automated patching with compliance tracking

Risk-Based

Prioritized by risk, critical within 24-48h

Growth & Scale

Could your IT operations support 2x growth without adding headcount?

Definitely Not

Already stretched thin today

Would Struggle

Major process changes needed

Probably

Good automation, might need 1-2 people

Absolutely

Highly automated and scalable

Growth & Scale

How much technical debt is slowing down your team?

Significant

Legacy systems consume most of our time

Moderate

Some legacy but manageable

Manageable

Mostly modern with planned migrations

Minimal

Modern stack, tech debt under control

Growth & Scale

What would make the biggest impact for your team right now?

Reduce Toil

Automate repetitive tasks

Improve Security

Better protection and compliance

Gain Visibility

See what's happening across IT

Modernize Stack

Move to cloud/modern platforms

Gap Analysis by Domain

Priority Actions

Let's Close These Gaps Together